Shipping Policy
Thank you for shopping with Overstitched London LTD. This Shipping Policy outlines our order processing procedures, shipping methods, delivery estimates, shipping charges, and other important information to help you understand what to expect when placing an order with us.
1. Order Processing
Orders are processed as promptly as possible, unless otherwise stated on our website. Processing times may vary depending on product availability, order volume, and other circumstances.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details, where available.
2. Shipping Methods and Delivery Times
Available shipping methods, estimated delivery times, and applicable charges will be displayed at checkout.
Delivery times are estimates and are not guaranteed. They begin once your order has been dispatched and may be affected by carrier delays, adverse weather, customs inspections, or other circumstances beyond our control.
3. Shipping Costs
Shipping charges are calculated at checkout based on your delivery destination, order weight, and selected shipping method.
Free standard shipping may be available on eligible orders, where indicated at checkout. Any applicable shipping charges will be displayed before you complete your purchase.
4. United Kingdom Customs, Taxes, and Import Fees
Orders delivered to the United Kingdom may be subject to applicable taxes, customs duties, import fees, and carrier handling charges.
Where available, these charges will be calculated and displayed at checkout before you place your order. If duties and taxes are collected at checkout, the applicable amounts will be shown during the checkout process.
If these charges are not collected at checkout, you may be required to pay them before or upon delivery. Unless otherwise stated at checkout, these charges are the customer's responsibility.
Additional charges may include import VAT, customs duties, brokerage fees, or carrier handling fees, depending on the shipment and applicable regulations.
Customs clearance may also affect delivery times. We recommend reviewing the relevant UK import requirements before placing your order.
5. European Union Customs, Taxes, and Import Fees
Orders shipped to countries within the European Union may be subject to VAT, customs duties, import taxes, and carrier brokerage or handling fees, depending on the destination and applicable regulations.
Where available, applicable charges will be calculated and displayed at checkout before you complete your purchase.
If checkout confirms that duties and taxes are prepaid, these charges will be handled according to the shipping terms presented at checkout. If duties and taxes are not prepaid or collected at checkout, you may be required to pay applicable charges before or upon delivery.
Import charges are determined by the relevant customs authorities and/or carrier. They may vary depending on the destination country, product classification, order value, country of origin, and shipping method.
Please note that customs clearance may cause delivery delays. We recommend checking the applicable import requirements in your destination country before placing an order.
Important: Our current shipping destination is the United Kingdom. Deliveries to European Union countries are available only if explicitly offered at checkout.
6. Order Tracking
Once your order has been dispatched, we will send you a shipping confirmation email containing your tracking number and tracking link, where supported by the selected shipping method.
Please allow some time for tracking information to become available or update after dispatch. If your tracking information remains unchanged for an extended period, please contact our team for assistance.
7. Shipping Destinations
We currently ship to the United Kingdom.
Shipping availability may depend on the delivery address and the options displayed at checkout. Any applicable shipping charges, taxes, or import fees will be communicated during checkout where available.
International shipments, where offered, may be subject to customs duties, import taxes, additional fees, and customs-related delays.
8. Shipping Address Accuracy
Please ensure that your shipping address, including your full name, street address, postcode, and contact information, is accurate and complete when placing your order.
If you need to correct your shipping address, contact us as soon as possible. We will do our best to accommodate the change before your order is dispatched, but we cannot guarantee that changes will be possible after dispatch.
Overstitched London LTD cannot guarantee successful delivery if an incorrect or incomplete address has been provided.
9. Lost, Damaged, or Delayed Packages
If your order has been lost, arrives damaged, or experiences an unexpected delivery delay, please contact our team at info@overstitchedlondon.com.
We will review the issue and assist you with the appropriate next steps, including contacting the shipping carrier where necessary.
If your order arrives damaged, please include your order number and clear photographs of the damaged item and packaging, where possible, to help us assess the issue.
10. Order Changes and Cancellations
If you need to change or cancel your order, please contact us as soon as possible after placing it.
We will make reasonable efforts to accommodate your request before the order is dispatched. However, once an order has been shipped, we may be unable to modify or cancel it.
If a cancellation or refund is approved, the refund will be processed to the original payment method where possible, subject to our applicable refund policy and payment provider processing times.
Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.
11. Contact Us
If you have any questions about shipping, delivery, or your order, please contact our customer support team.
Email: info@overstitchedlondon.com
You may also contact us using the details provided in our Contact Information Policy.
We appreciate your business and thank you for choosing Overstitched London LTD.